AT INSECT IQ We strive to improve the world where we live, work, and play by protecting people, public health, food, and property from the diseases and dangers of pests. We deliver pest management solutions to commercial and residential customers throughout the Tampa Bay Market. We are experiencing year-upon-year continued growth and innovation by solving our customers’ day-to-day pest management, wildlife, termite, lawn & ornamental pest control, and stinging insect solutions.
We are looking for a customer-oriented service representative. A customer service representative will provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are looking for someone who is excited to help customers, to be patient, empathetic, and passionately communicative. At Insect IQ, we put ourselves in our customers' shoes and advocate for them. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree
Job Type:
Full-time
Hourly: $15.00 per hour to start.
Review after 90 days
PTO after 90 days
401k opportunities
Weekly day range:
Monday to Friday
Office 5002 W. Linebaugh Ave Tampa 33624
Thank you,
Jonathan Simkins
Owner/Entomologist
Pest Control License Insect IQ JB131270
Certified Pest Control Operator JF8248 1994
Pest Control, Lawn & Ornamental, Termite, Fumigation
State of Florida Registered Beekeeper: FL0290619S
1994 UF Entomologist Jonathan Simkins
2020 UF Entomologist Britton Simkins
Insect IQ has been serving Florida Clients that has been providing commercial pest control and a variety of pest control services since 1996. Our pest experts are licensed professionals and exceptionally trained.
You can always contact us via email, text, call or chat. If you need to schedule a visit or have a question about bugs or other stinging insects?. We are standing by 24/7 to help.
855-930-2847 (bugs)